Shipping Policy

Shipping Policy – Kids Ladder

Last updated: 11-02-2026

Thank you for shopping with Kids Ladder. This Shipping Policy explains how we process and deliver your orders across Egypt.

1. Shipping Coverage

We currently ship to all major cities and regions within Egypt Excluding North Sinai .

If your area is outside standard delivery zones, our team will contact you to confirm availability and shipping costs.

2. Order Processing Time

  • Orders are processed within 1–3 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a confirmation once your order is prepared for shipment.

3. Delivery Time

Estimated delivery times:

  • Cairo & Giza: 2–4 business days

  • Major cities: 3–6 business days

  • Remote areas: 5–8 business days

Delivery times are estimates and may vary depending on courier conditions and location.

4. Shipping Fees

Shipping costs are calculated based on:

  • Delivery location

  • Product size and weight

  • Current courier rates

The final shipping cost will be displayed at checkout or confirmed by our team before shipping.

5. Cash on Delivery (COD)

We offer Cash on Delivery in most areas across Egypt.

  • Payment must be made in full at the time of delivery.

  • Please ensure the correct amount is available.

6. Order Tracking

Once your order is shipped:

  • You may receive a tracking number (if available).

  • Our team may contact you to confirm delivery details.

7. Delivery Attempts

  • The courier will attempt delivery to the provided address.

  • If the customer is unavailable, the courier may attempt delivery again or contact you.

Repeated failed delivery attempts may result in order cancellation.

8. Incorrect Address or Refused Orders

Customers are responsible for providing accurate shipping information.

If:

  • The address is incorrect, or

  • The order is refused upon delivery without valid reason,

the customer may be responsible for shipping and return fees.

9. Damaged Packages

If your package arrives visibly damaged:

  • Please inform the courier immediately.

  • Contact our support team within 48 hours with photos of the damage.

We will arrange a replacement or solution as quickly as possible.

10. Contact Information

For any shipping-related questions, please contact us:

Kids Ladder Customer Support
Email: support@kidsLadder.com
WhatsApp: 123213
Website: https://kidsladder.com

We aim to respond within 24 hours.